To place an order, simply select the products you want, add them to your shopping cart and follow the instructions in the checkout process. You can order as a guest or with a customer account.

Unfortunately, orders cannot be changed once they have been submitted. If you would like to make changes, we recommend that you cancel the order and place a new one. To do so, contact our customer service.

Yes, after completing your order you will immediately receive an order confirmation by email. This contains all the details of your order and the next steps.

If you have not received an order confirmation, please check your spam folder. If the email is not there, contact our customer service for assistance.

As soon as your order has been dispatched, you will receive a shipping confirmation with a tracking link. This allows you to track the status of your delivery online at any time.

We offer several shipping options including standard shipping and express shipping. The available options will be shown to you during the checkout process.

Delivery time is usually 3-5 business days for standard shipping and 1-3 business days for express shipping, depending on your location and product availability.

Yes, we offer international shipping. Please note that additional shipping costs and possible customs fees may apply for deliveries abroad.

If your package arrives damaged, please report this immediately to our customer service. We will help you find a solution, e.g. by exchanging or refunding.

Yes, you can have your order delivered to a Packstation. Simply enter the address of the Packstation during the ordering process.

We accept a variety of payment methods, including credit card, PayPal, Sofortüberweisung and direct debit. Select the option that suits you best during checkout.

Yes, your payment is secure. We use the latest encryption technologies to protect your payment details and ensure that all transactions are safe.

Yes, you can also choose to pay by invoice through our partner KLARNA. The available payment methods will be displayed during the ordering process.

If your payment is declined, please check your payment information and try again. If the problem persists, please contact your bank or our customer service.

Yes, you will receive an invoice via email once your order has been processed. This will contain all relevant information about your order.

To return an item, please contact our customer service department to obtain a return label and follow the instructions to initiate the return.

You have 30 days from the date you receive your order to return items. Items must be unused and in their original packaging.

Yes, after receiving and inspecting the returned items, we will refund the purchase price. The refund will be made to the original payment method used

If an item is defective, please contact us immediately. We will investigate the claim and arrange an exchange or refund if necessary.

We will usually cover the cost of returns if the return is due to a defect or error on our part. Other returns may incur charges which will be communicated to you in advance.

Detailed information about our products can be found on the respective product page. Description, ingredients and application instructions are listed there.

Yes, all our products are dermatologically tested and meet high quality standards to ensure safety and effectiveness for your skin.

Yes, you can ask us any questions about our products at any time. Our customer service is available to help you with your concerns.

Our products come from reputable manufacturers known for their high quality and effectiveness. Each product is carefully selected and tested.

We recommend reading the product descriptions carefully to make sure the products are suitable for your skin type. If you have any questions, please feel free to contact our customer service.